FAQWhat is savesum?
savesum is a rewards program that allows you to earn cash as you shop from our selected stores. When you spend money, you make money - if you’re shopping through savesum.
Where does cashback come from?
When you shop at any partnered store through savesum, the store pays us a commission. We pass part of the amount on to you, as cashback.
What are some best practices when making a purchase through savesum, to make sure I get the cashback?
Does it work offline as well?
savesum only works online - if you buy something over the telephone or in-store, we will not be able to pay you any cashback, yet.
How can I earn cashback?
Login to savesum browse products or search for a store. Click on the product or on the store - you will be redirected to the store's official webpage. Buy as many items as you want, but make sure to finalize your transaction within the same session.
What are the stores that offer cashback through savesum?
You can find the complete list of stores that offer cashback in our Stores page. Make sure to check their terms and conditions before your purchase.
What are “Confirmed Orders”?
Confirmed Orders are those that have been approved as valid sales from retailers, and for which the Return period has passed.
What are “Pending Orders”?
Pending Orders are those that we have tracked as transactions via savesum and have been acknowledged by the store. However, since they might still be within the return period, they are shown as “Pending Orders”. Once the return period is over, and if the product (s) was not returned, it will be moved to “Confirmed Orders”.
One (or more) of your orders do not appear in My account - why is that?
Potential reasons why cashback might not appear in your account:
- The purchase was not completed in the same session.
- You used another site during your transaction (e.g. a price comparison site).
- You did not comply with the Terms and Conditions listed on our website and/or the retailer's.
- You disabled cookies on your device and tracking could not be completed.
How long after my transaction will I actually see my cashback?
This varies from retailer to retailer. After you do a transaction, you should see it under “Pending Orders” in your account. Once the return period of your product (s) is over, the store knows that the sale was genuine, and pays us. The status of your Pending Order will be moved automatically under 'Confirmed Orders'. From the time of your purchase, it could take between a couple of days to 90 days or more for your cashback to get confirmed.
Where do I see my cashback earnings?
Once you’ve logged in, go to your account to see your cashback. Detailed information can be found in your account, under "Order history".
How can I exchange my cashback earning into real money?
Every three months, we send you the confirmed cashback via bank transfer. If cashback for an order is still under ‘Pending Orders’, it will carry over to your next payment. Minimum earning of 50 AED is needed in order to initiate the transfer.
I made a purchase but forgot to shop through savesum. Can I still earn cashback on that?
Not really! To earn cashback, you MUST visit the store through savesum. This way the store can track that you went to their site through us, and will pay us a commission, that we share with you.
How do I contact your Customer Care team?
Please use the chat functionality to get in touch with us.